Tier 1 Support Engineer

Singapore · 41003 - Support

Description

AxiomSL is a dynamic, fast-growing software company whose list of clients includes major global financial institutions and corporations. We offer a complete line of software tools in the risk management, compliance and financial control areas.

Our technology combines object-oriented programming, relational database technology, graphical user interfaces and sophisticated financial models. Axiom Software Laboratories is headquartered in New York with regional offices across the world. Our clients include most of the Tier 1 international financial institutions.

Axiom Global Support team provides multi-tiered post-implementation application support services for the Axiom SL clients around the globe. The vacancy is for a staff-level position on a APAC-based Client support team. The position will report into the Global Support management organization and requires a motivated individual capable of managing various client issues, escalate appropriately and adhere to production support standards. Should have the ability to interface with other support teams, technical support, development teams, and business clients to manage expectation. Need to cover weekend support activities in team rotation.

The position responsibilities include:

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